WE POWER YOUR BUSINESS BY EMPOWERING OUTSOURCED SDR AND CUSTOMER SERVICE TALENT

You’re under pressure to grow your business quickly. That’s why we work with you to build and develop outsourced sales development reps (SDR) and customer service teams quickly. We’ll help you find candidates that are great fits for your business—and support your progress every step of the way.

FROM RECRUITING TO REPORTING. AND EVERY STEP IN BETWEEN.

We know how to find and train outsourced SDRs, BDRs, and CSRs who fit right into your business vision—and how to power up your inside sales and support infrastructure. Our process is rigorous and moves quickly to help put your business on the fast track to success.

1
WE RECRUIT THE UNDISCOVERED GEMS

You don’t just need talent, you need the right talent. That’s what we’re all about. Thanks to our proprietary data-driven process for screening and interviewing candidates, we’re able to pinpoint and vet the most promising entry-level candidates to serve as outsourced SDRs, BDRs, or customer success reps for your business.

HERE’S HOW WE DO IT:
  • We search the country to build a pipeline of promising talent, with a focus on small college towns like our team hubs of Binghamton, NY and Richmond, KY
  • Our data-driven approach to recruiting isolates attitudes and aptitudes that are predictive of success
  • Our three-part interview process includes a writing review, phone screen, and face-to-face interview
  • The interview process is purpose-built to identify candidates with grit, resilience, and strong communication skills
  • You have options: We provide on-demand SDR and customer service teams that you can hire directly if and when there’s a good fit
  • Once candidates are chosen to join your team, they begin rigorous training in the basics of inside sales or CS
2
WE TRAIN THE BEST RECRUITS

Count on the outsourced SDRs, BDRs, and customer success reps that we recruit and vet to be ready to produce for you right away. Before they come on board, they complete a paid two-week training program of intensive, interactive sessions provided by Bandalier University, our best-in-class training academy.

HERE’S HOW WE DO IT:
  • Bandalier team members learn valuable skills they put to use right away
  • Interactive training sessions include role playing, selling, and customer interaction scenarios
  • Recruits are put to the test to demonstrate their skills in a hypothetical situation
  • For larger accounts, we can design custom courses around your product or service offering
  • Our training teaches skills that reps will continually develop with our ongoing curriculum
  • The Bandalier University curriculum is always evolving, with new courses in leadership and customer management
Bandalier University
3
WE HIRE AND NURTURE WINNING TEAMS

After learning the skills they need to help you grow your business, your new hires continue to build their skills. Bandalier teams are built on the principle of kaizen, and our company culture encourages continuous improvement.

HERE’S HOW WE DO IT:
  • Bandalier team members attend regular team meetings designed to encourage new ideas
  • Regular call reviews, training sessions and one-on-one meetings with managers keep team members on top of their game
  • We stay in touch through structured onboarding and regular review calls with you and your team
  • Your new hires are encouraged to think about ideas for process improvement that can help optimize the outreach process
4
WE GIVE YOU THE OPTION TO HIRE YOUR BANDALIER TEAM MEMBERS DIRECTLY.

Because Bandalier team members represent the best and brightest of entry-level SDR, BDR, and customer success talent, you may decide to bring them onboard your in-house team. No problem.

HERE’S HOW WE DO IT:
  • Our onboarding process is designed to help your Bandalier team members to learn the ins and outs of your products
  • Your Bandalier team starts with a solid knowledge about your business
  • Thanks to regular coaching sessions and check-ins, everyone knows about the progress your Bandalier team is making
  • You’re invited to make an offer to any Bandalier team member to join your in-house team