Our process makes building outsourced customer-facing teams easy.

Faced repeatedly with the choice of either offshoring, using low-quality call centers, or building expensive, high-turnover teams to generate appointments, we decided there needed to be a better way.

​Bandalier's teams help technology and professional services companies connect with their customers using our streamlined step-by-step process.

​We recruit & train talented, motivated sales people.

Our customers tell us that working with our outsourced teams feels different. No surprise there: our proprietary hiring algorithm helps us identify talent that is predisposed to success in inside sales and management roles.

Our Binghamton, NY and Richmond, KY talent centers gives us direct access to a large pool of candidates from some of America's best public universities. Our four-step interview process relies on behavioral questions graded according to a strict rubric, and routinely assessed for correlation to sales performance.

​​Our training boot camp assumes no prior knowledge of sales, and has successfully graduated dozens of top-performing inside sales and customer success reps. Topics include top of funnel business development (personalized multi-channel prospecting), psychology of sales, call introductions, and objection handling 101. A formal certification program, including several live role play scenarios, culminates the program. ​
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​Read more about our hiring philosophy here.

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​We get into the weeds. 

Our client-specific training gets our team members from general sales proficiency to working knowledge of your specific product or service. Through a six-step onboarding process, we learn the ins and outs of your product. Our on-site team uses a training template our team members are familiar with and conducts role plays specific to your product.

Our Client Delivery team walks clients through a step by step process to get their account up and running. Through a series of structured meetings, we educate ourselves on your business, develop a plan of action, and prepare your program for launch.

We deliver transparency, feedback - and results.

Our teams perform outbound outreach, inbound lead management and customer success calls via channels including phone, personalized e-mail, and social media outreach. Each week, our teams set weekly activities and results goals for their multi-channel based on our client's business needs.

Clients are kept apprised of our activities - and results - via direct, day-to-day communication with team members (we love Slack!) and regularly scheduled update calls.

Learn more about how we're helping an innovative SaaS company scale. 
Learn more about how we're helping a fast-growing MSP win deals.