Our culture is designed for working remotely. Team members can work from our talent centers in Binghamton, NY, or Richmond, KY – or wherever works best for them. We encourage a collaborative work style, where team members can work in the ways that are best for them.
IMPROVING EFFICIENCY IN CREATIVE WAYS
Bandalier’s philosophy of continuous improvement, or kaizen, forms the foundation of our training program. Our team members are introduced to kaizen during their initial training sessions and are encouraged to practice it every day. The effect is cumulative and impactful.
kaizen philosophy
WE’RE OBSESSED WITH CONTINUOUS IMPROVEMENT
At Bandalier, a culture of continuous improvement is at the center of everything we do. At the recruitment stage, we seek out individuals who demonstrate an aptitude for innovation. We prioritize critical thinking and communication skills in our recruiting. Once team members come on board, they are encouraged to be proactive about improving their own habits and workflows, to make their routine more efficient.
FEATURES OF OUR WORKPLACE
Our workplace reflects the new way we’re working today. It’s designed to help make our team members happy and productive – and our clients satisfied.
FLEXIBILITY
FEEDBACK
As part of our commitment to continuous improvement, we ask all of our team members to share honest feedback. Whether that means helping peers dissect a call or telling managers how they can make meetings more engaging, we love hearing fresh ideas from our team members. It’s just one way we foster continuous improvement.
new American workforce
WE’RE CREATING A CULTURE OF FEEDBACK
Bandalier builds high-performing teams that are ready to execute multichannel inbound and outbound campaigns. Whether they’re reaching out with a call, email, or social media message, their work will make an impact. Our program managers track results and compare them to Bandalier’s benchmarks to keep things on track. We report our qualitative insights with intuitive analytics dashboards that clients can access on demand.
CAREER DEVELOPMENT
WE RECOGNIZE THE DRIVE FOR CAREER DEVELOPMENT
Because of our focus on feedback, we’re always aware of the progress that Bandalier team members are making. It’s no surprise that many of them are promoted up the career ladder quickly – and we always celebrate when they do. Our biggest celebration is our annual Kaizen Award, which goes to the person who has best exemplified Bandalier’s commitment to steady, continuous improvement.
Our Community
WE PROMOTE A SENSE OF COMMUNITY
Even though we’re working remotely, we go out of our way to bring people together. Our mission is to connect promising talent from small and medium-sized towns with fast-growing companies in tech hubs. We encourage lots of team building along the way. Our team members share their interests and talents in our highly active Slack community, and meet up to volunteer with local programs.
Outsourcing inside sales can feel like a big task - but it doesn't have to be. Like any sales campaign, a little preparation will take you a long way. Check out our latest blog for our top tips on preparing for your outsourced sales program:
https://www.bandalier.co/outsourcing-inside-sales/
Our office is closed and our team is offline in observance of Memorial Day. As we enjoy some extra time with our loved ones, we're pausing to remember and honor the sacrifices of those who gave their lives in service of our country.
Congratulations to our latest monthly award winners, Chloe Arcand and Nikyi Garnett! 🎉
Chloe is taking home our Kaizen Award for her enthusiastic dedication to improvement. They're constantly sharing and receiving feedback, and quick to implement changes. Chloe's proactive and eager to learn. Whether that means enthusiastically supporting existing growth initiatives or recommending new ones, they're one of the first people to speak up.
Nikyi won our A/B Test Award for his test on outreach timing. Reaching folks at different times of the day can yield different results, and Nikyi's test helped him pinpoint when his emails and phone calls are most likely to generate replies.
Congratulations again to both winners!
Expanding your patient services team can be tough. Patient service representatives are some of the first people your patients speak to. Check out our latest blog post to get 3 great questions for your next round of interviews:
https://www.bandalier.co/patient-service-representatives/
We've got a great new Alumni Interview for you! Jeremy caught up with Scott Upham to discuss his journey into sales and how Bandalier helped shape his career path. Follow the link below to hear Scott's story and his advice for folks who are ready to get started in sales:
https://www.bandalier.co/alumni-interview-scott-upham/
Patient engagement is key to successful healthcare. Bandalier's teams have learned that first-hand while implementing a variety of new initiatives for growing healthcare start-ups - read today's blog for our top tips!
https://www.bandalier.co/3-key-tips-to-implement-new-patient-engagement-strategies/
Not sure if you need to add more resources to your sales team? Read our latest blog to learn:
1️⃣ What sets SDRs and BDRs apart
2️⃣ Common signs that it's time to expand your team
3️⃣ How your new team member will make their impact
https://www.bandalier.co/3-signs-your-business-needs-business-development-representatives/
When your customer base grows fast, your customer service team will need some extra capacity. Read our latest use case to learn how Bandalier's outsourced customer service and success teams helped one client hit their growth goals:
https://www.bandalier.co/resources/case-studies/outsourced-customer-service-and-success
Overwhelmed by inbound leads? It's a great problem to have, but a tough one to solve. Check out our latest blog post for:
☑️ Which roles you should post for to get great #sales reps to join your team
☑️ Key questions to help you decide whether to build an outsourced team or hire in-house
☑️ Essential skills for any new inside sales rep to have
https://www.bandalier.co/inbound-leads-with-an-outsourced-team/
Planning to scale up your customer success team? For #saas companies, a great training program is key to a great customer experience. Check out our latest blog post to learn what skills are key for #customersuccess representatives and how you can build a training program that will keep your team growing.
https://www.bandalier.co/saas-customer-success-training/
Congratulations to Dylan Havens and Makaela Williams, winners of this month's Kaizen and A/B Test awards!
Dylan earned this month's Kaizen award for his consistent focus on exceeding his goals. He's always ready to implement new feedback and go the extra mile. Whether that means helping his team test new techniques or just lending a helping hand, Dylan is there to support his team.
Makaela won our A/B test award after testing two great call openings! Making a great first impression is key for successful sales calls, and Makaela tested two winning strategies throughout the month of March.
Congratulations again to both of our monthly award winners! 🎉
Need to build rapport quickly during a conversation? Our team knows all the best ways to do it - here are some of our favorite tips for connecting with people:
1. Practice active listening. Don't just listen to respond, listen to understand. One of the best ways to keep someone engaged is to show them that you're engaging with their experiences. Ask simple questions to make sure you understand their point before you move the conversation forward.
2. Ask for help. If you aren't confident in your understanding, ask someone to explain! Outline what you know so far, and be specific about what you'd like to learn. Most people will be glad to teach you something, and the experience will make your conversation stand out in their memory.
3. Do some research. You can learn a lot by speaking to someone, but it's helpful to know what you'd like to ask them about. This is especially true for sales calls!
4. Find commonalities. Look for things you may have in common with the person you're chatting with. It could be as simple as liking the same sports team or having attended the same school.
Bandalier's team knows that building strong relationships is the key to long-term success. Read our newest use case to learn how our sales development representatives build open feedback loops that drive results:
https://www.bandalier.co/resources/case-studies/outsourced-sdrs-connect/
Are high turnover rates impacting your organization?
You're not alone - most industries are seeing unprecedented turnover rates. Follow the link below to read our white paper on why turnover is so high, and what you can do to mitigate the impacts:
https://info.bandalier.co/costs-of-turnover
Today, we're excited to share a new use case! Follow the link in our bio to see our latest blog updates.
Our latest blog post just went live! Today, we're addressing a common question: what does Bandalier do?
The short answer is that we build incredible teams.
Follow the link below for the long answer!
https://www.bandalier.co/bandalier-builds-outsourced-customer-success/
Happy Tuesday! Today's tips are about maintaining your motivation. It can be tough when things don't go as planned. What's important is staying motivated!
1. Stay positive. Bad experiences often feel larger than good ones. Focus on what's going well, and look for ways to keep improving over time.
2. Expect the best from yourself. Put your best effort in - that's as much as you can do!
3. Set small goals. It's easy to feel discouraged when you're looking at a monumental task. Instead, focus on the smaller accomplishments that will help you get closer to your goal.
4. Keep it fun. Sometimes you need a little reward for trying your hardest and hitting your goals. Whether that means enjoying your favorite snack after a long work day or going to your favorite café to celebrate the weekend, find the rewards that make you feel the best. Having something to look forward to can help make things easier!
We're excited to share our newest case study! We worked with GlossGenius to build an incredible sales engine driven by incredible people. Learn how we did it at the link below:
https://www.bandalier.co/resources/case-studies/glossgenius-outsourced-inside-sales-team/
We've got another new Alumni Interview for you! Laura Horton started with Bandalier back in the fall of 2020. She did a little bit of everything with our team- from sales to customer success to leadership- before moving in-house with her client at the beginning of 2023. Check out her interview to learn how those experiences helped her find success:
https://www.bandalier.co/alumni-interview-laura-horton/
Our newest Alumni Interview just went live! Meghan Berke joined our team last summer, and we were excited to catch up with her and learn how she's adapted to her new role on her client's team. Follow the link below to learn about her journey and how she found her place in the world of sales:
https://www.bandalier.co/alumni-interview-meghan-berke/
#alumniinterview #kaizen
ramp up your Career
Take the first step now to learn more about why Bandalier is the best place to launch a successful career with an innovative company.
