IMPROVING EFFICIENCY IN CREATIVE WAYS

Bandalier’s philosophy of continuous improvement, or kaizen, forms the foundation of our training program. Our team members are introduced to kaizen during their initial training sessions and are encouraged to practice it every day. The effect is cumulative and impactful.
kaizen philosophy

WE’RE OBSESSED WITH CONTINUOUS IMPROVEMENT

At Bandalier, a culture of continuous improvement is at the center of everything we do. At the recruitment stage, we seek out individuals who demonstrate an aptitude for innovation. We prioritize critical thinking and communication skills in our recruiting. Once team members come on board, they are encouraged to be proactive about improving their own habits and workflows, to make their routine more efficient.

FEATURES OF OUR WORKPLACE

Our workplace reflects the new way we’re working today. It’s designed to help make our team members happy and productive – and our clients satisfied.

FLEXIBILITY

Our culture is designed for working remotely. Team members can work from our talent centers in Binghamton, NY, or Richmond, KY – or wherever works best for them. We encourage a collaborative work style, where team members can work in the ways that are best for them.

FEEDBACK

As part of our commitment to continuous improvement, we ask all of our team members to share honest feedback. Whether that means helping peers dissect a call or telling managers how they can make meetings more engaging, we love hearing fresh ideas from our team members. It’s just one way we foster continuous improvement.

FUN

We try not to take ourselves too seriously. That’s why every day at Bandalier is Take Your Dog to Work Day. And our teams who work in close proximity to each other often get together for lunches and volunteer at local events. Get a glimpse of our shenanigans on Instagram and TikTok.

Happy Thanksgiving from the Bandalier team! Our office is closed today and tomorrow to give our team members some time to relax and celebrate the holiday.

We're thankful for our spectacular team and all the opportunities we've had to grow together. What are you thankful for this year? Share your thoughts with us in the comments!

#thanksgiving #kaizen #blackfriday #givethanks #holidayseason
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For today's Tip Tuesday, we've got 5 of our top tips for remote interviews! Follow the link below to learn more from our team -

https://www.bandalier.co/5-tips-for-remote-interviewing/

#tiptuesday #remotework #interviewtips
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Welcome to Bandalier's Feedback Fridays! We love getting feedback because it feeds our kaizen culture. Each week, we'll surface feedback from our past clients and current team members.

This week, our feedback comes from a past client. You can read more about it on our Clutch profile!
https://clutch.co/profile/bandalier#reviews

#feedbackfriday #kaizen #clientfeedback
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Our newest blog post just went live! Check out some of our top tips for interviewing and training new Customer Service Reps:

https://www.bandalier.co/3-questions-to-ask-new-customer-service-reps/

#bestcustomerservice #customerservicetraining #customersuccess #outsourced
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We're back for this week's Tip Tuesday! We've got a few hot tips from our leadership for staying organized when things get hectic. What's your favorite way to stay on-pace when you're busy?

#tiptuesday #salestips #cstips #bandalier
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For today's Tip Tuesday, we have a whole blog post of suggestions to make working from home more enjoyable! Follow the link below to learn what worked best for our team:

https://www.bandalier.co/tips-to-make-working-from-home-more-enjoyable/

#workfromhome #wfh #remotelife #remotesales #remotecs
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It's Election Day! Our team members have made plans to vote. Have you?

#electionday2022 #vote #election
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The last post in our New Leaders series just went live! Follow the link below to learn more about our new Team Lead role and the reps who are stepping into it:

https://www.bandalier.co/first-team-leads/

#leadershipdevelopment #leadershipcoaching #salesleadership #csleadership #leaders
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We're back with the next installment in our New Leadership series! We're excited to feature our newest Associate Program Managers, Michelle and Jarren. Check out the blog to learn more about the role and how they're going to grow into it!

https://www.bandalier.co/leadership-development-associate-program-managers/

#leadershipdevelopment #csmanagement #outsourcedcustomerservice #kaizen
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Happy Halloween from the Bandalier team! Our team is passionate about this holiday - we've been celebrating with trivia, costume competitions, and games since last week. We hope everyone has a safe and happy Halloween, with plenty of tricks and treats to go around 🎃

#halloween #halloweencostume #trickortreat
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Congratulations to our monthly award winners, John Langford and Laura Horton! 🎉🎉
John is here with back-to-back wins - this time for his work A/B testing social media outreach strategies. Laura, one of our Junior Program Managers, had been ramping up quickly on a new client, and her focus on clear and efficient communication won her this month's Kaizen Award.

#kaizen #abtest #salesdevelopment #customerservice #customersuccess
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We're back with the newest post in our New Leaders series! We're excited to feature our newest Program Managers today. Kelly Callahan and Andrea Dow have been integral parts of their teams, and we're looking forward to seeing them keep growing as members of our leadership team. Follow the link below to learn more!

https://www.bandalier.co/program-managers-kelly-and-andrea/

#leadershipdevelopment #leadership #leaders
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We've got hot tips from our new leaders! Jesse, Brenden, Andrea, Kelly and Jarren have done a ton of growing with our team, and these are their biggest suggestions for new leaders.

What skills do you want your leaders to have? Share with us in the comments!

#leadershipdevelopment #salesleaders #csleaders #growthmindset
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We're excited to share a feature on our first-ever Senior Program Managers, Jesse Toler and Brenden Gorman! They've been key members of our leadership team, and we're excited to keep growing with them. Check out our blog post to learn more about each person and how they grew into their current roles:

https://www.bandalier.co/leadership-development-bandaliers-first-senior-program-managers/

Congrats again to Brenden and Jesse!

#leadershipdevelopment #leadership #leaders
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For today's Tip Tuesday, we're talking about building connections! Take a peek at the post below for some quick tips, then read our blog to learn more!

https://www.bandalier.co/3-tactics-every-effective-sdr-uses/

#salestips #salesstrategy #salestraining #businessdevelopment #salesdevelopment
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We’re excited to announce that nine of our team members were recently promoted into leadership roles! Congratulations to Brenden Gorman, Jesse Toler, Kelly Callahan, Andrea Dow, Michelle Bollinger, Jarren Jackson, Renee Choong, John Langford, and Matt Ditzig. If you want to learn more about what these folks are working on day-to-day, check out our blog post:

https://www.bandalier.co/leadership-development-bandalier-welcome-nine-new-leaders/

And stay tuned for the next post in our New Leaders series!

#leadership #leadershipdevelopment #passion #coach #congratulations
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In honor of Indigenous Peoples' Day, Bandalier's team will be out of the office today! Some of our team members will be spending time doing research. Check out Native Land Digital's interactive world map to learn more about different territories, as well as additional educational resources:

https://native-land.ca/
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Our team has been hard at work - so we're taking a little break! We wrap up early on the first Friday of each quarter as part of our Employee Appreciation Initiative.

If you want to join a team that hustles hard and knows when to take a break, check out our open roles:
https://www.bandalier.co/apply/

#employeeappreciationday #companyculture #employeeexperience #hustle #friday #breaktime
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We've got a new blog post! Whether you're getting ready for an interview with the Bandalier team or trying to build your own sales team, we've got a few questions that you should keep in mind as you prepare for a new sales role. Head over to our website to check them out:

https://www.bandalier.co/10-crucial-questions-to-ask-in-sdr-bdr-interviews/

#businessdevelopment #salesreps #jobinterview #salesrepswanted
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It's Customer Service Appreciation Week! Our CS teams have helped fuel some incredible growth for Bandalier over the past year, and we're excited to have more team members to appreciate. If you're ready to build a career in Customer Success or Customer Service as part of our supportive team, submit your application today!

https://www.bandalier.co/apply/

#customerservice #customersuccess #customerservicejobs #customerservicelife #happycustomerserviceweek #customersupportservice
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