We’re pleased to introduce the next Associate Sales Manager of our New Leaders series - meet Nick Viviano!
Nick joined Bandalier back in the winter of 2019. After studying Business Administration at SUNY Brockport, he started looking towards building a career. As a natural leader and extrovert, Nick knew he wanted to spend his days meeting new people. Throughout college, he took internships with financial advising firms. After graduating, he became an investment advisor himself. However, he didn’t find the experience he was looking for. As an advisor, he had to focus on selling himself, rather than pairing people with a product they needed. As time passed, he realized that he was looking for a different type of sales role.
Like many of our best employees - including Lydia and Zach - Nick was referred to us by a friend. After hearing about a startup in downtown Binghamton, he knew he had to apply. When asked, Nick said that “the start-up culture was a big reason I applied. I was part of building a business, not one of a million financial advisors. When you’re part of a small team, your ideas matter.”
At Bandalier, we deliver results by creating amazing teams. Nick is a prime example - shortly after joining Bandalier, he took the lead on communicating with his client. Building relationships was a key portion of his role as a financial advisor, and he used those skills to find the client’s exact needs and help his team meet them. He attributes his success to our company-wide dedication to training and transparency.
“My time at Bandalier has been great - it’s taught me a lot. Our sales training is really in-depth, more than anything I’d done in the past. Even after training, if something is going well, you’ll hear about it; if it isn’t, they’ll tell you that too.”
Congratulations again to Nick on his new position! We’re excited to keep building relationships together.
Abagael Rudock - Inside Sales Representative at Bandalier
Up next in our New Leaders series is our Associate Sales Manager, Lydia Stewart!
Lydia’s a people person by nature. When she started building her career, she knew she wanted a position where could “enjoy talking to people - and introduce them to things they need.” By day, Lydia developed her sales skills by raising money for a not-for-profit. To hone her skills, she picked up another job in the hospitality industry.
Lydia quickly realized that she was looking for a career in sales. When asked why she chose Bandalier, Lydia said that she wanted to “translate her passion and power in sales into helping other people build their business.” She was a perfect match for our team!
After finishing the Bandalier Bootcamp, Lydia hit the ground running. Her quiet determination made a big impression on our talkative team, and she quickly became one of our cornerstone reps. We’ve talked about her work with CrankWheel in the past - Lydia has carried that success into every program she’s touched.
Congratulations again to Lydia on her new role! We’re excited to keep growing together.
What’s the Difference Between an Outsourced Sales Team and a Call Center?
‘Call center’ has become almost a dirty phrase in the outsourced sales industry. This isn’t totally well-deserved: call centers employ millions of people in important work, and many of them provide excellent, much-needed services to their clients. But it’s true that the nature of the work they perform is quite different from that of other outsourced customer-facing organizations, and there’s often significant confusion about the differences. Here are some of the primary differentiators we see:
Different organizations have different needs, and there certainly is and will remain a place for call centers in the sales / customer service industries. But if you’re looking for a partner that can leverage multi-channel capabilities, test new strategies and script, and adapt based on changing needs, we believe our approach to outsourced inside sales is likely to be your best bet. To learn more, schedule a call here.
Remote relationships are at the core of Bandalier’s business. Where folks are skeptical of using outsourced inside sales teams, it’s often because they want the experience of working “across the room” from their team. Of course, these days in many parts of the world that is impossible regardless of whether you’re working with an in-house team or a vendor.
But as a result of the need to forge close relationships between our team members and the clients they work with, we’ve spent three years hypothesizing, testing, and then re-assessing different methods to forge successful relationships when working remotely. Here are three learnings:
We’re pleased to introduce the next person in our New Leaders series - meet Zach Keck!
Zach is an entrepreneur at heart. While wrapping up his master’s degree in Material Sciences and Engineering at Binghamton University, he joined the Southern Tier Incubator’s Accelerator Program. As he and his business partner worked to get ZAG Labs up and running, they kept hearing about another startup down the hall. After receiving a host of recommendations from folks at the Incubator, Zach applied to join the Bandalier team.
“It was a no-brainer. I lived nearby, and my lab is in the same building. I love start-up environments. I love the ability to make change. If you see potential in a 500-600 person company, you have to jump through a lot of hoops to get things done. At Bandalier, if I have an idea, I could just talk to my managers. They listen and give good feedback on it.”
When Zach started at Bandalier, he had no plans to join our leadership team. He was excited to support another start-up while building his sales experience. Once Zach started making calls, he quickly optimized his strategy, delivering excellent results for his client. Before long, he was hungry for a new challenge. He knew that he could offer more to Bandalier if he had the opportunity.
His team lead helped him find one. Zach has a passion for teaching and was glad to share that passion by training new team members. It’s often said that the best way to learn is by teaching others, and Zach put his improved sales skills to the test by reaching out to prospective clients for Bandalier. Over time, he picked up more responsibilities and became an informal leader within his team. When the opportunity arose to formally apply for the position of team lead, Zach jumped on it.
Since you’re reading this post, you can guess how his application turned out! Congratulations to Zach and our other new leaders - we’re excited to keep growing with you!
If you want to work with driven young entrepreneurs like Zach, we’d love to chat with you! To learn more about Bandalier, visit us at our website. To learn more about ZAG Labs and how they’re working to revitalize running shoes with their premier product, Edge Spray, you can reach out to Zach by visiting his LinkedIn page.
Abagael Rudock - Inside Sales Associate at Bandalier
As one of the fastest growing start-ups in Upstate New York, we offer local residents the rare opportunity to connect with growing tech companies around the world. Never one to let an opportunity escape him, Rob joined our team as an inside sales representative.
Rob had never made a sale before joining Bandalier. Fortunately, he’s a quick learner, and leveraged all of the resources he had at his disposal. As Rob said, Bandalier gives you the opportunity to “learn from other reps, your ASMs, and the directors … there was a wealth of knowledge at my disposal, and I didn’t have to worry about the chain of command when looking for feedback on my ideas.” As a natural innovator, Rob had plenty of ideas to share!
Within his first few weeks, he was known as ‘Rob the Wrangler’ around the office. He built out his skill set, learning to analyze his outreach efforts to determine what brought him the best results. Over time, he wrangled progressively larger sales, working his way through the traditional funnel - from setting appointments at the top to closing deals at the bottom, Rob learned how to do it and excelled. He credits Bandalier’s sales training and mentorship with expediting his ability to excel in the field.
Less than a year after starting as a sales rep at Bandalier, Rob has become one of our clients. His experience has come full circle as he coaches new reps to use the same techniques that he learned. They hold loose discussions focused on problem-solving and pause often to ask and answer each other’s questions. Rob has demonstrated the grit, determination, and drive that Bandalier looks for in their employees, and we’re glad to keep working with him!
If you’d like to learn more about how Nivoda has modernized the process of buying and selling diamonds, you can check them out at https://nivoda.net/. To learn more about how Bandalier can help you connect with people like Rob, visit us at https://www.bandalier.co/.