When one cryptocurrency-focused client experienced rapid growth in early 2020, they needed to expand their KYC team. They had one problem: their hiring team couldn’t move quickly enough to keep up with the growth of their customer base. Their internal team was firing on all cylinders, but more clients were flooding in every day. New customers were left waiting a week or more for essential KYC processes to be completed. As a result, many new accounts were abandoned.
Growth can be a great problem to have, but customers weren’t enjoying the experience. It was time to accelerate their customer onboarding process. They needed to make sure that their expanded team would remain compliant with essential regulations, and maintain the existing best practices developed by their internal team members.