Bandalier Use Case: Outsourced Customer Success

After a period of explosive growth, this FinTech company’s team was nearly overwhelmed. All of their new customers had questions, and they were tough to satisfy. The team was pressed for time. They needed more hands on deck to meet their ambitious growth goals. 

With their team already running at maximum capacity, making time for interviews was challenging. Onboarding and training new team members was even harder. They needed talent that could ramp up fast and start helping their customers succeed.

Bandalier was there to help. Within three weeks of our first meeting, our new outsourced customer success team was ready to hit the phones. After completing Bandalier University together, our five new team members quickly integrated with their new client’s existing workflows. As our team acclimated to their new roles, new customers kept coming in. Before long, our client’s internal team was once again pressed for time.

At the end of our first month of calls, our client asked how long it would take to build a team of twenty. Bandalier’s recruiting team moved fast to build three incredible cohorts of new team members. Seven weeks later, our team of twenty was operating at full capacity.