Our client’s customer satisfaction scores immediately skyrocketed. Reply times decreased, and the number of tickets resolved per representative increased. Call queues became a thing of the past. Bandalier’s team helped codify existing best practices and shared tips widely to help every part of the client’s team run more smoothly.
Thanks to our team’s hard work, our outsourced customer service representatives had the opportunity to branch into new roles with our client. We began with KYC and AML compliance, and Bandalier’s team once again made quick impacts. Our team members increased accuracy while decreasing wait times, increasing satisfaction for our client’s customers. Shortly after, our team began handling escalated calls, addressing customer concerns about security. Other team members began working on customer success initiatives, helping our client’s customers explore new service offerings.
When your customer base is growing fast, your customer service team has to grow faster. Bandalier’s outsourced customer service and customer success teams are built to ramp up with our clients. If your customer-facing teams need more capacity, contact us today.