Bandalier University is the internal training program we developed. Every team member goes through this training before being paired with a client. We’ve gotten a lot of feedback on it over the years and put a lot of work into making it as engaging as possible. We also get paid to go through training - who doesn’t love getting paid to invest in themself?
The idea came from the new rep training we did early on as a company - referred to as Sales 101 internally. The purpose of this training is to ensure every rep feels comfortable enough to begin outreach when placed on a client and so that we offer a baseline of service to our clients. As with most startups, that training started as a Google Doc with links to videos and other material. This worked for us when we were a small group, all located in our Binghamton HQ, but in 2020 we needed a more organized, more engaging training for remote employees joining the team.
This is when Matt, our Head of Office, began building what is now Bandalier University. This started with cleaning up the content in our Sales 101 doc and recording training videos for better retention of information. Next, we incorporated small quizzes and knowledge checks to increase engagement and further increase information retention.
What are some things covered in Bandalier University?
We asked some of our newest team members to comment on what stood out from their Intro Training with Bandalier University. Here’s what they had to say:
“I like how it's formatted... the overall layout, focusing on the psychology first, then going from open to close”
“I like how it puts several tools out on the table and the various use cases for them. Specifically, I got value out of the details on dealing with gatekeepers… it's nice to have information on a few different methods available, so I can take the tools and decide how to approach each situation with them”
What's next for Bandalier University?
We’re currently working on implementing our leadership training in the same format, and developing a Sales 201 course for team members looking to develop their skills and move up into our leadership and sales tracks.
The leadership training is something we offer to every employee who wants to move into management, and since we exclusively promote internally it is also a prerequisite for all of our managers.
Our Sales 201 course is something we’ve been looking to develop for quite some time, and are finally ready to launch it! This course focuses on down-funnel sales and more advanced sales techniques. We take upward and lateral mobility very seriously. We are developing this for team members that want to hone their sales skills and progress their career, but don’t see themselves in management.
If you see yourself excelling in a company that takes training VERY seriously and want to build up your sales or sales management skills, we’ve got good news - we’re hiring! Apply today
Zach Keck - Program Manager at Bandalier
Last week in our New Leaders Series we focused on Jess Kehoe - this week, we’re celebrating the other Program Manager on her team, Jeffrey Sexton!
Jeffrey joined us in February 2021 and started on our largest customer service program. According to Jess, he displayed impressive leadership qualities almost immediately:
He was one of my superstar trainees! He’s hard-working and loyal to the team. He’s part of the glue that holds us all together. I’m so grateful to have him as my partner on this team!
Abby Rudock, who was Jeffrey’s Program Manager before switching roles, had similar things to say about Jeffrey:
He takes things in stride and is crazy good at adapting and strategizing to get the best outcomes from any situation. He’s really passionate about supporting his team and making sure they have everything they need to succeed. He makes sure everyone feels heard - it goes a long way for meeting with large groups!
Jeffrey credits his success to being dedicated and staying organized, and has enjoyed working more closely with the leadership team as a whole. We asked him after his promotion what excites him most about his new role - he told us:
It’s great to be able to affect change at a higher level. That’s something I’ve always wanted to be a part of.
Congratulations again to Jeffrey on the new role. We’re thrilled to continue working with him as he progresses in leadership!
Brenden Gorman - Junior Program Manager at Bandalier
Next up in our New Leaders Series is Jess Kehoe! You may remember Jess from our latest post on Junior Program Managers, but we wanted to highlight some of her achievements as a Program Manager.
Jess joined us in the Fall of 2020 as a sales rep. When asked to join our newest customer service program, she agreed and quickly adapted - as one of five reps that launched our largest-ever client, she helped train every new rep as the team continued to grow. Her training skills and enthusiasm were key factors of her promotion into leadership.
Now that she’s officially transitioned from a Junior Program Manager to a Program Manager, Jess has gone from answering calls for the client to answering urgent questions from her team members. As a genuine people person, she’s been able to offer a great support system to her reps as well as brainstorm new ways to improve the team’s overall performance.
We asked Jeffrey Sexton, who works alongside Jess as another Program Manager, what his experience working with her has been. He told us:
She is a ton of fun to work with! She lights up any zoom meeting and has a very happy overall presence. I’m a very logical thinker, and she has a very creative way of thinking about things which benefits the way we work together.
Jess is also thrilled about her new role - here’s what she told us:
I’m really excited about my personal progression at the company, but I love my team! Even before I became a Program Manager I always looked forward to being a person that any one of my team members can come to about anything.
We’re equally excited to keep working with Jess as a leader! If you’re eager to work with creative young leaders like her, head over to our careers page and submit an application.
Brenden Gorman - Junior Program Manager at Bandalier