Now that our New Leaders have had some time to grow into their roles, we wanted to take some time to reflect on their experiences with Bandalier. As a company, we’ve recently been discussing what factors make our team members so successful. For a simple indicator, everyone took the Myers-Briggs Type Indicator (MBTI) quiz! With this quiz, your responses are scaled based on four key personality indicators:
- Extraversion (E) or Introversion (I)
- Sensing (S) or Intuition (N)
- Thinking (T) or Feeling (F)
- Judging (J) or Perceiving (P)
There are a total of 16 different results that you can get from the quiz! While most folks assume that you have to be extroverted to work in sales, that isn’t truly the case. It’s true that the majority of our team are extroverts, but nearly one-third of us are introverts! We decided to follow up with our newest leaders, to ask how they feel their personality types influenced their success at Bandalier.
Desirée Deninis – ESFJ
If you read our feature on Desiree, you’ll remember that she’s one of our toughest sales reps. As a sensitive extrovert, Des has a sixth sense for steering conversations in the direction she needs them to go, and she won’t hesitate to assert herself during calls. She’s always happy to help when you need it, but she’ll be honest when you’ve made mistakes, too. Her success and determination spreads throughout the team, even while we’re working remotely!
“I’m a huge people person – I love building relationships, inside and outside of work. It helps tremendously, from building rapport with prospects to building relationships with our clients. Likeability also plays a huge role in sales, so my upbeat and energetic personality can help people gravitate towards me. But I never pretend to be someone that I’m not, and that’s definitely helped me succeed.”
Zach Keck – ENFP
An intuitive extrovert, Zach loves to talk with new people! But he can also sense when something is left unsaid. He’s one of the first team members to ask questions, and he knows how to direct those questions to reach the heart of the matter at hand. When we asked Zach how his personality type influenced his work, here’s what he had to say:
“Being an extrovert definitely helps with sales and client relationships. A lot of my job is asking clients good questions, understanding what their goals are and how we can help them. Some people think that you have to talk to make a sale, but listening actually helps close more deals.”
Lydia Stewart – ISFJ
Lydia is one of our legendary introverts! Her listening skills make her easy to talk to, and most folks don’t realize how much they’ve said until she starts asking them questions. Lydia loves to pair people with products that will work for them. Whether it’s a caller looking for software or a colleague looking for advice, she’ll be there to listen and make suggestions!
“My personality type is empathetic with good listening skills. During calls, that means that my prospects get a chance to speak and I get a chance to listen. As a manager, it makes me warm and approachable, which makes it easier for my team to talk to me. I also like working behind the scenes, making sure things are running smoothly and that my team has all of the tools that they need to succeed.”
Nick Viviano – ENTP
Like Zach, Nick is an intuitive extrovert. As is true for many of our team members, he’s always been a people person and loves meeting new folks as part of his daily routine. Nick is always thinking about the next question he can ask, and how it will help direct the conversation. Whether he’s chatting with a client or coaching one of his team members, Nick will always have a clarifying question to make sure everyone is on the same page. We asked Nick how his personality influenced his leadership style, and here’s what he said:
“I can talk to anyone and keep the conversation going, which is especially helpful with cold-calling. It also translates into my role, since I can talk to my reps and help coach them regardless of their personality. It’s a huge part of what’s made me successful here.”
Mia Horwath – ESTJ
While stereotypes may suggest that everyone who works with data is an introvert, Mia proves that it isn’t true! She initially joined our team as a sales rep, but quickly realized that she wanted to improve a different skill set. With her experience on calls, Mia has a personal understanding of what reps want and need from her team of sales ops associates. She always delivers results for her reps, and she’s unflinchingly honest about the time and effort it will take to do so.