BUILD AN OUTSOURCED CUSTOMER SERVICE TEAM THAT SPEAKS YOUR LANGUAGE
At Bandalier, we have years of experience in recruiting and vetting untapped talent in small towns and cities throughout the U.S. We hire CSRs with the innate skills it takes to succeed. Our training helps hone those skills and implement them. By the time they join your team, they’ll understand what’s important to your brand and how they can help your customers.
WE HIRE THE BEST AND BRIGHTEST
- WE KNOW GOOD COMMUNICATORS WHEN WE MEET
And our data-driven interview and recruiting process enables us to find and recruit the outsourced customer service candidates with the most potential.
- WE MEET YOUR NEW OUTSOURCED CUSTOMER SERVICE REPS WHERE THEY ARE.
Small towns are filled with people looking for big opportunities. Our hiring process connects the top 2% of small-town talent with big-city opportunities.
- WE OFFER YOU MORE OPTIONS.
Bringing Bandalier outsourced customer service teams helps you control costs while supporting your growth. We can help you accommodate unexpected growth spurts by pairing you with our top-tier talent. Plus, you have the option to make them part of your in-house team to maintain that momentum.
YOUR CUSTOMER SERVICE OPERATION IS OUR PRIORITY
- WE BRING YOU THE BEST. AND WE STICK AROUND.
Unlike other companies that provide customer service talent and move on, we go the extra mile by supporting you and your new team members even after they start delivering results.
- OUR TRAINING MAKES THE DIFFERENCE.
Our Bandalier University training program is unique in the industry. With intensive courses in Customer Service, Customer Management, and Leadership, you can be assured that your Bandalier CSRs will go from entry-level to ready-to-produce in record time.
- SEE THE MEASURABLE DIFFERENCE RIGHT AWAY.
Our teams integrate the philosophy of kaizen – continuous improvement is built into everything we do. From call reviews to goal setting, our teams are always testing minor changes to improve their performance and key metrics. Whether they’re reducing talk time or increasing customer satisfaction, our teams are working to perfect their workflow.