What’s the Difference Between an Outsourced Sales Team and a Call Center?
‘Call center’ has become almost a dirty phrase in the outsourced sales industry. This isn’t totally well-deserved: call centers employ millions of people in important work, and many of them provide excellent, much-needed services to their clients. But it’s true that the nature of the work they perform is quite different from that of other outsourced customer-facing organizations, and there’s often significant confusion about the differences. Here are some of the primary differentiators we see:
Different organizations have different needs, and there certainly is and will remain a place for call centers in the sales / customer service industries. But if you’re looking for a partner that can leverage multi-channel capabilities, test new strategies and script, and adapt based on changing needs, we believe our approach to outsourced inside sales is likely to be your best bet. To learn more, schedule a call here.